As a business coach, I’m regularly talking to clients (and prospects) about their customer service. Most people say they are great and really look after their customers. I also know from decades of experience that if you surveyed a business’ customers you might not always get that same confidence in service. …
I saw another coach getting a hard time on social media recently in respect of her success and it’s certainly not the first time I’ve seen successful people getting bagged for their success. I’ve experienced it myself from time to time. Seeing that post on social media inspired me to write this article and share…
Business Awards are important. There is far more to it than just bragging. Value comes from the application process, and then from being a Finalist or Winner. Further down in this article, after I give you some tips on how to apply, I’m going to give you some business tips on what to do if…
I don’t know which is harder; thinking of Christmas gift ideas for my coaching clients or finding great ideas for friends and family? What I do know is that it certainly helps to have some ideas, so as I did my own research I thought I’d share some tips and pointers with you and hopefully…
For some businesses, they see stock control as simply an accounting/tax thing they have to do once a year on 30 June. They see it as a pain in the derriere and a little more. So I thought it was timely to share with you all the many reasons that stock control, often called ‘stock-taking’,…
Scammers attack everyone. The retired, business owners, the naive and yes, even smart people. Some scams are pretty convincing and others just rely on you being busy and not taking the time to check, think or question. *Here are some scams I’ve seen (or heard about) that seem to be floating around out there at…
As a seasoned business coach, I’ve been on LinkedIn for a really long time. Whilst others say how much they love Facebook or Instagram, I actually really enjoy LinkedIn and find it very effective for business. However, I do see some professionals make some pretty ordinary mistakes on this platform. Let…
As a business coach, I’m frequently asked what the most important aspect of business is. Sure marketing is important, sales is important, knowing your figures is important. Being disciplined is important, as is having business knowledge and acumen … but when I really identify the one thing which is most important in business, I’ve got…
When it comes to business, we don’t just want to survive and hang in there by the skin of our teeth. We want to thrive. As an experienced business coach, I work with so many clients who want to do well, but just lack a little knowledge, know-how and experience to make it happen. Rather…
How much waste actually occurs in business? It’s large and wide and often is unable to be fully tracked. Waste can be anything from the mismeasured piece of timber in construction, through to office staff spending time on personal Facebook. As an experienced business coach, I know it’s not an obvious line on the profit…