Below is an article by guest blogger Rebecca Jo. As an experienced business coach, I cannot emphasize enough the importance of customer support. Another statistic is that we lose 68% due to a perceived lack of indifference – aka customer service. With decades of experience in business and helping other business owners, I know that…
When COVID-19 (COVID) first came in, it was understandable that some businesses could not cope, or had to change how things were done and do their best customer service. Whilst I have heard some businesses received a small amount of customer abuse, on the whole, people have been very understanding. However, what I’m seeing now…
I see time and time again business relationships ending and ending poorly. When we start a new business relationship, we do look at how things will work whilst doing business with that person or company. We ask about how long it will take to set up, costs of course, how it will work and rarely…
Whilst I’ve written this article around Covid-19, reality is that these actions, strategies and principles apply at any time; whether you are experiencing troubling times or not. At any time cash isn’t just ‘king’ – it’s the whole royal family. Cash is like blood to the body; without it, your business won’t survive. Here are some…
***Guest blog post by author Reba Webb on employee recognition and reward system One of the things you learned as a child was that being appreciated and recognized feels good. Some toddlers even want to be the constant center of affection. However, social norms then bring down your expectations to a certain level of…
At present, we are being impacted by the Coronavirus. A few months ago it was drought and bushfires and not so long ago floods. There is always something out there to impact on business. Sometimes we can be challenged by a change in policy, a competitor setting up over the road from us, or perhaps…
***Guest blog post by author Reba Webb on choosing the right office furniture The overall features of your workplace, such as structure, layout, and aesthetics, are critical, not only to impress your clients but to ensure employee productivity and engagement as well. Multiple studies reveal the importance of office environment in the well-being, performance,…
Let’s be super clear here – this is about a short pay to a supplier because either the job wasn’t fully done or wasn’t done to a reasonable level. This article is NOT about being unscrupulous and simply underpaying businesses and suppliers who do a perfectly fine job because you want to shirk paying your…
***Guest blog post by author Reba Webb on using promotional products To grow your small business you need to have a solid marketing strategy to make a mark on your target market. The fastest and most cost-efficient way to do this is to use promotional products. According to research, 83% of customers who got…
From my experience with dealing with many small businesses in Australia as a business coach, I know that many businesses still don’t see the value in blogging. I get it – it takes time, sometimes you’re stuck on what to write and, of course, maybe writing just isn’t your strength. However, I must share that…