Staff (or Team as we often call them) are often a major resource for a business. They can be a complete pain or can be an absolute pleasure to have and which definitely help improve our business. I hear people complain about their staff (and sometimes justly so) but sometimes I wonder if they either…
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Whilst negative communication and even negative feedback is not something we want to experience; it is often the reality of today’s world. People are not always kind to each other. Their motivations are not always honourable and sometimes, people just don’t think before they speak. Sometimes they don’t even realise how badly they make another…
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As an experienced business coach, I listen to both clients and others in the business. At times I hear things that I know just shouldn’t be thought, or said out loud. I’m not judging, not by a long shot, but I thought maybe covering off on some of these common statements might be helpful to…
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Some business owners really do struggle getting their team to help with the selling. There are a whole lot of reasons for this. But firstly, why should staff help with selling? Well, for a start, when we are working with existing customers, there is always an opportunity to sell and upsell. It doesn’t matter if…
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We talk frequently about staff being worn out (and yes, totally agree) but what seems to be forgotten is that leaders are feeling weary too. They are responsible for their team, pressured to still meet deadlines, KPIs, budgets and milestones and all the while supporting everyone else. Too often, leaders are being pulled in multiple…
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With COVID we have all learned and become more comfortable with Zoom. In fact, most people know Zoom and use it. Sure, there are still other apps and alternatives to Zoom, including Microsoft Teams, Skype, Google Meet and Go To Meeting – plus quite a few more. I’m no tech-head, but as an experienced business…
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Let’s face it, when it comes to emails at work, we are absolutely inundated! We need effective strategies to reduce the number of work emails that we receive in order to not experience overwhelm and fall seriously behind! Here are my 28 strategies which are practical and effective Turn off the ‘ding’ notification…
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If you’re a business owner, manager or someone who has a sales orientated role, chances are that at some time you’ll need to do an elevator pitch. It might be to pitch to a new client, or to tell someone at a networking event what you do. It might be to develop relationships at a…
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Stress comes in many different forms and can be caused by many different things. We may feel pressured and stressed around money, a relationship, our business, the lack of time to get things done, or a myriad of other things. Stress impacts each of us differently too; we might feel an overpowering sense of overwhelm,…
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When you’re incredibly busy and absolutely flat out with work, there are some things which will both save your sanity and keep you operating efficiently. I’ve just come out of 4 months of being insanely busy and I will say that some things have really helped me do my job, meet client demands, maintain standards…
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