Donna Stone Business Consultancy Customer Service

Customer Service – Are You A Duck Or An Eagle?

You’re no doubt thinking what have ducks and eagles got to do with business?   I recently saw an amazing phrase: “Differentiate yourself from your competitors.  Ducks quack and complain.  Eagles soar above the crowd”. If you ask the average business what their customer service is like, they will probably say anything from “good” to “great”.  However if you asked…

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Cyber Crime Escalates

With increasing dependence of corporate and financial system on computers and internet, the cyber crime escalates. They are now attacking the cyber world with increasing intensity and have a propensity to derail the whole system if not contained systematically both through technology and legislation. Unfortunately, the hackers and online scrupulous elements are normally ahead of…

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