Donna Stone is a business coach with three decades of experience. She grew her own business from a garage to be a multi-award winning operation that spanned five locations nationally. For almost a decade she has been sharing this knowledge and expertise with clients to guide them in their own success. Donna works with business owners and other business coaches, consultants and trainers to help them build their own success. Her Coach the Coach ™ program has proved exceedingly popular. Donna is a prolific writer with hundreds of articles written and seven books published. Visit

Donna Stone Business Consultancy Customer Service

Customer Service – Are You A Duck Or An Eagle?

You’re no doubt thinking what have ducks and eagles got to do with business?   I recently saw an amazing phrase: “Differentiate yourself from your competitors.  Ducks quack and complain.  Eagles soar above the crowd”. If you ask the average business what their customer service is like, they will probably say anything from “good” to “great”.  However if you asked…