Whilst I work a lot with medical practices and other professional services, this is relevant to all businesses. By bedside manner, I am talking about how you treat your customers and general customer service. Some professionals and medical specialists (not all!) think that as long as they are the best (or very close to it)…
I’m having a bit of fun with this one. For those who read the book (or saw the movie) “A dog’s purpose” you will get this angle. A day in the life of a business owner. Hi, my name’s Caesar. I’m a male – well not entirely. I lost my ‘goodies’ quite a while ago.…
If you are in business then 95% of the time you need a website. If you’re not online you may as well be essentially not in business. I read recently a blog with 5-6 tips to ensure your new website went well and clearly it was written by a website designer. The tips were clearly…
One of the toughest decisions a business owner has to make is to set their own pay cheque level. While setting one’s own salary can sound exciting, it is indeed a difficult decision to take. You should draw the line where it is necessary for paying yourself your salary. Paying yourself too less or perhaps…
Being a business coach, every New Year’s I am asked “so what is YOUR New Year’s Resolution?” My response is always that I don’t do New Year’s Resolutions and quite simply the reason is that traditionally 92% of these resolutions (made in haste, usually after several drinks at a party) fail by Valentine’s day. …
Whilst we are inundated with email marketing and newsletters, there is still a place in business for these. The trick is to get it right. Not only do you want to avoid unsubscribing, but you want people to actually open the newsletter. Choose your words wisely; you want them to tell, sell and absolutely compel…
I read with (yes) horror that the Australian parliament is seriously intending to reduce bankruptcy periods from 3 years to 1 year. If you are a business owner, this should frighten the heck out of you! These days, bankruptcy is becoming more and more common and the associated negative stigma of being bankrupt is becoming…
Business – is it all about the money? Although this may be a debatable question, many people have strong opinions on both ends of the debate whether business should be all about the dollar. While some believe that business is all about money, others may think it is the other factors that make business so…
This is geared to business owners, but the same applies even in people’s personal lives. Read Does Your Business Have a Superhero Factor? Keeping it short and succinct, here are seven things to NOT do this festive season: Driving, speeding, drinking. Obviously, alcohol and driving should not be…
Our world is changing – and hugely changing. It’s expected in the next 10 years that we will have the equivalent of 100 years of change. With innovation and business and communication, everything is in constant flux. The smart business owner must be flexible, innovative, change-friendly and able to adjust with the ever-changing times. I…