Some businesses master customer service very well, and others well, it’s sadly lacking. I saw this about both small and large businesses. I’ve seen some shocking customer service behaviours by large businesses, as much as small businesses. Here are some tips on how to get on the road to mastering your customer service, but first,…
Published on 8 July 2014. Updated on 29 October 2025. These are indeed tough times for many business owners, when survival needs business and fiscal smarts to stay on top of everything. However, unfortunately, there are some ‘nasty tricks’ some businesses action when endeavouring to get business. I’m going to talk about those tricks…
Published on 16 Oct 2013. Updated on 23 Jul 2025. Creating a business from scratch (from concept to reality) sometimes needs something out of the “norm”. Though we listen to so much discussion about the traits of a successful businessperson, some of the qualities of a startup entrepreneur are different. Let us discuss a few of the most…
If you are fed up of the nine-to-five job and want to be your own boss, then going for a franchise can be one real option. Before leaving your secure job…
An ACCC report found that last year, in 2023, Aussies lost over $2.7 billion in scams. I’ve known some very smart people who got caught as some of the scams are very sophisticated. Plus lots of info is getting hacked by organisations we should trust. See the article at the bottom. Here are My…
Published on 15 April 2015. Updated on 3 February 2025. If you are an entrepreneur or self-employed, you will be very much aware that out of control overhead costs can make or break your venture. You cannot make overheads nil, as money needs to be spent to generate more money. This issue is even…
When it comes to Christmas, it’s often time for a break, or building up for a business period, or winding down for a quiet period … or simply catching up with associates, friends or families. Here are My Top Tips for Business Owners Around Christmas Prep & Planning are Essential If you’re planning…
I was recently asked to speak at a business networking group, and chose the very popular subject of sales (tips). It was interesting, some of the participants said there were some items in my presentation they knew, but they were not doing. The reminder was timely. Even if you feel you’re good at sales, still…
Brisbane won the bid for the 2032 Olympics and whilst it might be 9 years away, strategic planning is often key. Plus, opportunities will be occurring for many years leading up to the Olympics, with planning, construction and preparation. As some free education for local businesses, I’ve broken this free educational article up into 3…
Yes, I know, some people will think that good manners, etiquette and behaving well might be a little old-fashioned, but sorry guys, I think it’s still very relevant. Etiquette used to be about how to set a table, or how to write a letter, but these days, it’s often very much needed when using technology. …