I promise I didn’t make up these customer service stats; they are in fact from the Capricorn Report. Whilst written in 1998, almost 20 years later, I truly believe they are all still relevant. Make 2017 different for your business. Customer service facts: 72% of clients feel customer service is very important.…
I’m sharing with you an article about Sales Mistakes to Avoid I wrote for the Redland City Chamber of Commerce – Sales Mistakes to Avoid. We can have sales training with groups or individuals – especially with businesses selling a product or service. Call me on 0411 622 666 so you can achieve…
As I coach businesses, this is a common goal – to achieve work-life balance. We often go into business to have a better life, yet find ourselves having to work harder, longer and deal with more stress. If we have families, especially young children, comments like “You love your clients more than me” are not…
Do you ever feel you’ve been bullied, pressured or intimidated in business? It happens all the time, in various forms; bullying goes far beyond children and the playground. Maybe the word ‘bullied’ is a little strong, but it definitely happens. Sometimes we are pressured by clients, suppliers, competitors, staff or even salespeople. We get intimidated,…
Are you working with a licensed and legal business owner or operator? So often those using business services worry more about the price and less about the credentials of a business operator. I see people happy to use a non-licensed electrician or plumber, or don’t worry whether their tax agent is qualified. Here are 8…
In business we sometimes want to give the illusion, or impression, that we are larger than we actually are. We may well be a home based business where you are the one and only employee, but you don’t want your customers or prospects to know that you are a ‘one man band’. Perception is…
It’s quite common that many businesses out there are making critical mistakes in their business marketing. So here are the top marketing mistakes you should be avoiding. How to do your due diligence. Top Marketing Mistakes to Avoid in Business: Not having a website. Some local business owners think they…
If you’re in business, then you need to effectively handle objections. Do you like objections? An objection can actually be a good thing. It’s not a “no” it’s a “maybe” and really, it’s the other person saying “I’m not convinced yet – but maybe I want to be – you’ve got another chance – convince…
There is a great concept created by Brian Tracy called “Eat that Frog”. If you are a Queenslander, then worse than eating a frog is eating a toad! Read Ensuring You and Your Business Stand Out from the Crowd. Imagine you have a toad on your dinner plate, along with your creamy mash potato, steaming…
Whether it comes to being successful in business, one of the key ingredients is discipline. You need to get discipline and get things done! As I coach business clients, one of the common challenges at time is lack of discipline. Time Management: 11 Really Useful Tips Here are 12 strategies to get…