Who wants to do business with (or work for) a cranky person? When it comes to doing business with someone, whether that’s a customer, supplier, boss or employee – the fact that they can do the job is important. The fact that the pricing is right is important also. But almost as important is whether…
One of the most painful aspects of being in business is getting paid. If you’ve been in business more than five seconds and offer credit, then you know what I am talking about. There is everything from the “I’m not happy so I’m not paying” comment, right through to complete ‘ghosting’ where you are completely…
Whether it be communication with prospects, with customers, with suppliers or team, I cannot stress enough the importance of good, clear and regular communication. If your business runs smoothly and everyone is happy, then you are more likely to be making money. Hence, there is a direct correlation between good communication and improved profits. …
Whether you know it or not, your competitors are one of the best teachers for you. If you have just started out in the industry and your competitors have been on it for many years now, there is a lot that you can learn from them. As a businessperson, it is extremely crucial…
We all want more customers, more sales and more profits. Well, most of us do. As a business coach, I’m sometimes working with business owners who do not want more sales, just either smoother business operations or better quality of business – but that’s a whole other blog. Because most of…
Great customer service is vital for a retail business. Getting customers to your store through promotions, events, activities and a great website can be a head start to get visitors and a register which doesn’t stop. To turn these visitors into customers is the actual goal and more so, have these people coming back time…
I promise I didn’t make up these customer service stats; they are in fact from the Capricorn Report. Whilst written in 1998, almost 20 years later, I truly believe they are all still relevant. Make 2017 different for your business. Customer service facts: 72% of clients feel customer service is very important.…
Do you ever feel you’ve been bullied, pressured or intimidated in business? It happens all the time, in various forms; bullying goes far beyond children and the playground. Maybe the word ‘bullied’ is a little strong, but it definitely happens. Sometimes we are pressured by clients, suppliers, competitors, staff or even salespeople. We get intimidated,…
You’re no doubt thinking what have ducks and eagles got to do with business? I recently saw an amazing phrase: “Differentiate yourself from your competitors. Ducks quack and complain. Eagles soar above the crowd”. If you ask the average business what their customer service is like, they will probably say anything from “good” to “great”. However if you asked…