Published on 8 July 2014. Updated on 29 October 2025. These are indeed tough times for many business owners, when survival needs business and fiscal smarts to stay on top of everything. However, unfortunately, there are some ‘nasty tricks’ some businesses action when endeavouring to get business. I’m going to talk about those tricks…
In today’s world, everything is going up. Fuel, electricity and especially food have gone through the roof. Wages, of course have increased, as has the level of super to be paid to employees. If you’re a tenant, your rent has gone up astronomically. If you’re a landlord, the cost of owning a property has hugely…
Your success is defined by the company you keep. It is true not only for life but running a business also. It does not matter if you are new or old in the business; the business alliances can be of great strength, provided you have chosen them well. To guide you to have the…
In both business and life, we regularly have to deal with difficult people. That’s just life (and business). Often difficult people are out of our control; their bad behaviour, bad mood or unreasonable expectations are often not things we can totally control. However, how we respond – that we can control. Before I start…
As a business coach, I work primarily with service-based businesses as well as e-commerce businesses. Regardless of your business, improving your sales conversion rate is important. In this blog, I wanted to specifically look at improving your sales conversion rate on an e-commerce business website. Here are Some Tips to Get You Working On…
Introverts can be exceedingly successful, including doing exceedingly well in sales roles. Michael Jordan, JK Rowling, Bill Gates, President Obama and even Christina Aguilera who gets up and belts out a tune are all introverts. Introverts don’t automatically lack confidence or self-belief or have to be shy. Interestingly, up to 40% of the population are…
These really should not be a secret, and it’s out there. But hey, if I said “15 boring business things you’ve gotta do” you probably wouldn’t have even given this article a second look! Not that I think any of these is boring; it’s exciting when you focus on your business and grow a business…
A good sales process has many steps, and often for a busy business or a business where quotes take a reasonably large period of time, you want to ensure you’re quoting the right things. In other words, you want to pre-qualify a customer before you actually quote for them. Here are some things to…
Below is an article by guest blogger Rebecca Jo. As an experienced business coach, I cannot emphasize enough the importance of customer support. Another statistic is that we lose 68% due to a perceived lack of indifference – aka customer service. With decades of experience in business and helping other business owners, I know that…
As a business coach, I’m regularly talking to clients (and prospects) about their customer service. Most people say they are great and really look after their customers. I also know from decades of experience that if you surveyed a business’ customers you might not always get that same confidence in service. …