I frequently work with businesses which are in growth mode and doing really well. What I know from experience is that during that growth, there are absolute teething pains, often which come about because a business is set up and structured as a smaller business and no-one has taken the time to put things in…
Starting a trade/tradie business is an exciting venture, but growing it can be a challenge. As a small business owner, you might find yourself struggling to find new clients and keep up with the competition, or more likely paperwork and quoting is becoming a real challenge. However, with the right strategy and approach, you can…
When the funds are running low, or a business is in ‘trim the fat’ mode, it’s common that small business owners just look at what they perceive are the easy things to cut. Some of these common business budget cuts can really damage your business and long term will not actually solve any problems. …
Below is an article by guest blogger Rebecca Jo. As an experienced business coach, I cannot emphasize enough the importance of customer support. Another statistic is that we lose 68% due to a perceived lack of indifference – aka customer service. With decades of experience in business and helping other business owners, I know that…
When COVID-19 (COVID) first came in, it was understandable that some businesses could not cope, or had to change how things were done and do their best customer service. Whilst I have heard some businesses received a small amount of customer abuse, on the whole, people have been very understanding. However, what I’m seeing now…
As a business coach, I’m regularly talking to clients (and prospects) about their customer service. Most people say they are great and really look after their customers. I also know from decades of experience that if you surveyed a business’ customers you might not always get that same confidence in service. …
For some businesses, they see stock control as simply an accounting/tax thing they have to do once a year on 30 June. They see it as a pain in the derriere and a little more. So I thought it was timely to share with you all the many reasons that stock control, often called ‘stock-taking’,…
As a business coach, I’m frequently asked what the most important aspect of business is. Sure marketing is important, sales is important, knowing your figures is important. Being disciplined is important, as is having business knowledge and acumen … but when I really identify the one thing which is most important in business, I’ve got…
Whilst I work a lot with medical practices and other professional services, this is relevant to all businesses. By bedside manner, I am talking about how you treat your customers and general customer service. Some professionals and medical specialists (not all!) think that as long as they are the best (or very close to it)…
Great customer service is vital for a retail business. Getting customers to your store through promotions, events, activities and a great website can be a head start to get visitors and a register which doesn’t stop. To turn these visitors into customers is the actual goal and more so, have these people coming back time…