Do you lose money on jobs

Do You Lose Money on Jobs?

There are a number of reasons that we lose money on projects or jobs.   When you lose money on a project or don’t make as much profit as you should have, these impacts on your bottom line and on the overall profit and success of your business.   As a business coach, I always ask prospective…

Executives are on show too

Executives are On Show Too!

Remember that people do ‘judge a book by its cover’ and as an Executive you are ‘on show’ and representing your company.   You are expected to lead by example and demonstrate to your staff correct dress code.  If you are attending an interview for an executive position, dress even slightly above required level; at interview…

Negotiation Tips

Negotiation Tips

  If you are in business, or in management, you need to develop the art of negotiation.   It’s in every part of our working day.   A staff member wants a pay rise, or you’re trying to get a client’s business, or you’re shopping around for a new supplier.   Negotiations are occurring every day.   It isn’t…

customer-service-facts-you-need-to-know

Customer Service Facts You Need to Know

I promise I didn’t make up these customer service stats; they are in fact from the Capricorn Report.   Whilst written in 1998, almost 20 years later, I truly believe they are all still relevant. Make 2017 different for your business.         Customer service facts: 72% of clients feel customer service is very important.…