It’s easy in a downturn moment to be flat, blue, down in the dumps, stressed and depressed. Choose a word and I’m sure many of you out there are feeling it. Let’s change that mindset right from the start. Yes, times are tough, for business and individuals alike, but there is always a silver lining…
When COVID-19 (COVID) first came in, it was understandable that some businesses could not cope, or had to change how things were done and do their best customer service. Whilst I have heard some businesses received a small amount of customer abuse, on the whole, people have been very understanding. However, what I’m seeing now…
Current global affairs highlight more than ever the importance of diversification in business. Look at China’s actions of late which are impacting Australia’s barley and beef industries as one excellent example. One major customer decides to be difficult, pull the pin or use trade as leverage and the impact can really hit home. Consider the…
I think it’s fair to say that today in a COVID-19 environment it’s a time of severity. Whilst this situation is in no way good, there are some positives which may come out of this situation. I am very much hoping that people will do business differently, or rather, I should say, better. …
Times are certainly in flux and life at present is somewhat surreal. For those in business, I know many of you are struggling with the effects of the COVID-19 pandemic and that’s why I wanted to share with you some business coaching tips and positive business actions you can be taking at this time. …
As a business coach, I’m regularly talking to clients (and prospects) about their customer service. Most people say they are great and really look after their customers. I also know from decades of experience that if you surveyed a business’ customers you might not always get that same confidence in service. …
For some businesses, they see stock control as simply an accounting/tax thing they have to do once a year on 30 June. They see it as a pain in the derriere and a little more. So I thought it was timely to share with you all the many reasons that stock control, often called ‘stock-taking’,…
To succeed in business you do require self-discipline. To me, discipline is not a bad thing. Many people balk at the idea of discipline and if you look up the meaning of ‘discipline’ it is “the practice of training people to obey rules or a code of behaviour, using punishment to correct disobedience.” – I…
When it comes to business marketing, we can afford to make little mistakes but we need to get it right fairly quickly. Many think it’s about the cost of failed marketing, and certainly, that is very relevant. You stuff up an advert or message and you’ve wasted that money. But it’s more than that. It’s…
Achieving success in today’s ever fast-changing business environment is not always that easy to grasp. Small business entrepreneurs can get easily overwhelmed by the rapid changes in customer purchasing habits, the constant need for product innovation and the challenges brought by business competitions. Aside from that, small business owners are thriving hard to handle finance,…