Staff (or Team as we often call them) are often a major resource for a business. They can be a complete pain or can be an absolute pleasure to have and which definitely help improve our business. I hear people complain about their staff (and sometimes justly so) but sometimes I wonder if they either…
Some business owners really do struggle getting their team to help with the selling. There are a whole lot of reasons for this. But firstly, why should staff help with selling? Well, for a start, when we are working with existing customers, there is always an opportunity to sell and upsell. It doesn’t matter if…
When the funds are running low, or a business is in ‘trim the fat’ mode, it’s common that small business owners just look at what they perceive are the easy things to cut. Some of these common business budget cuts can really damage your business and long term will not actually solve any problems. …
Your staff (aka your team) are often a business’ greatest resource. And yet time and time again, I see that resource not being fully utilised, or worse thrown away. We often expend good time, money and energy in finding a great team, only to have them quit on us. If you have high staff turnover,…
With Victoria experiencing its 5th lockdown at present, I was inspired to think of as many ideas as possible for a business to stay busy and relatively productive during lockdown. Now, even if you’re in another area which is not in lockdown, you might spot a few useful items in here, so keep reading. …
Staff (let’s call them ‘team’) motivation is really important to any business who has human resources. The human resources component of some businesses can be massive, especially service-based businesses. Whether you’re a tradie, accountant or medical practice, you need to motivate your team in order to improve your business. Before I give you those…
Who wants to do business with (or work for) a cranky person? When it comes to doing business with someone, whether that’s a customer, supplier, boss or employee – the fact that they can do the job is important. The fact that the pricing is right is important also. But almost as important is whether…
As a business coach, you’re probably wondering why I would be talking about not expanding. For a start, whilst 90% of my clients are looking for business growth or expansion, I do work with some who actually do NOT want to expand or grow. For them, working with me is about working better, more efficiently…
The importance of having fun in the workplace can’t be overlooked by business owners especially when it makes employees more efficient at work. Why will you make the office gloomy when you can make the work fun and productive at the same time? Employees who work in a happy working environment tend to work harder…
Whether it be communication with prospects, with customers, with suppliers or team, I cannot stress enough the importance of good, clear and regular communication. If your business runs smoothly and everyone is happy, then you are more likely to be making money. Hence, there is a direct correlation between good communication and improved profits. …