Donna Stone Business Consultancy Customer Service

Customer Service – Are You A Duck Or An Eagle?

You’re no doubt thinking what have ducks and eagles got to do with business?   I recently saw an amazing phrase: “Differentiate yourself from your competitors.  Ducks quack and complain.  Eagles soar above the crowd”. If you ask the average business what their customer service is like, they will probably say anything from “good” to “great”.  However if you asked…

Donna Stone Business Consultant Business Care

Businesses Must Care or Lose Out

Businesses must be given special care and attention. If you understand the concept of time and the fundamental value of change, you can achieve more with your business. Just ask yourself: Am I giving due importance to my business? Have I availed my business of every available opportunity to reduce business costs and realise new…