When you need a business consultant, rather than a coach.

There will be times when a business doesn’t actually need a business coach specifically, but may have some specific projects they need assistance with.   Some example of this might be:

  • Business Plans.  Business Plans are essential for smart business, but they are also critical documents that are often required by banks before lending, by various Government Agencies before you can apply for a grant, and most certainly if you are looking for an investor.   A quality business plan is written in conjunction with the owners after a very delving and in depth meeting and is customised specifically for the business.  It will include many things such as a budget, forecasts, marketing plan, SWOT analysis and so much more.   I strongly recommend that you revisit your Business Plan at minimum annually.

  • Systems.  You need to design and implement systems to make your business work more efficiently.

  • Documented Procedures.  Procedural Manuals needs to be started, created, written or reviewed.

  • Sales Training.  Your staff (or yourself) may need training on sales. This might be starting with development of your sales process and then getting the whole team on board with using this system and learning how to effectively ‘close the deal’.

  • Customer Service Training.  Your staff (and your customers) will benefit from customer service training. You know the customer service experience at your organisation is lacking somewhat.   Interestingly 80% of business believe their customer service is very good.  However only 8% of their clients agree.   Does your business fall into the 92% of businesses who don’t provide exceptional (or at least fairly reasonable) service?

  • Financial Markers. Do you need budgets, cashflow forecasts or KPIs (Key Performance Indicators) setup up? I can set these up for you and show you have to utilize them ongoing.

  • Expansion.  Learn how to expand beyond a single site to multiple sites, locations, offices, branches or regions – Australia wide and beyond as well as expand into new industries, services or product lines. This does fall into also business coaching and usually is incorporated in that.

  • Marketing.  Need a marketing plan setup? Need help getting your marketing setup and working?   Again, this frequently does fall within the arena of coaching, however it can be a standalone service if required.

  • Trainer for Hire – I can deliver your material or mine– Australia wide.

Donna Stone Business Coaching Consulting & Training Services